1. Introduction
WMY OFFICIAL EMPIRE (SSM: 003598675-U), operating as Mango Live Diamond Topup at topup.amdagency.net. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Service.
By using our Service, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Service.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Account Information: Name, email address, phone number (for agents)
- Transaction Information: Mango Live ID, WhatsApp number, purchase history
- Payment Information: Transaction records, payment method details (processed by third-party payment gateways)
- Agent Information: Bank account details for commission withdrawals
2.2 Automatically Collected Information
- IP address and browser type
- Device information and operating system
- Access times and pages viewed
- Referral URLs
3. How We Use Your Information
We use collected information for the following purposes:
- Service Delivery: To process your orders and deliver diamonds to your Mango Live account
- Communication: To contact you regarding orders, support, and updates
- Account Management: To manage agent accounts and process commissions
- Fraud Prevention: To detect and prevent fraudulent transactions
- Legal Compliance: To comply with applicable laws and regulations
- Service Improvement: To analyze usage and improve our services
4. Information Sharing and Disclosure
We may share your information with:
- Payment Processors: CHIP and other payment gateways to process transactions
- Mango Live: Your Mango Live ID to deliver purchased diamonds
- Service Providers: Third parties who assist in operating our website and services
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with mergers, acquisitions, or asset sales
We do not sell your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate security measures to protect your personal information:
- SSL/TLS encryption for all data transmissions
- Secure password hashing for user accounts
- Regular security audits and updates
- Limited access to personal data on a need-to-know basis
- Secure data storage with regular backups
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain transaction records as required by financial regulations
Transaction records are retained for a minimum of 7 years in accordance with Malaysian financial regulations.
7. Your Rights
Subject to applicable law, you have the right to:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Withdraw Consent: Withdraw consent for data processing where applicable
To exercise these rights, please contact us using the information provided below.
8. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your session and login status
- Remember your preferences
- Analyze website traffic and usage patterns
- Prevent fraud and enhance security
You can control cookies through your browser settings, but disabling cookies may affect functionality.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.
11. Changes to Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
12. Contact Us
For questions or concerns about this Privacy Policy or our data practices, please contact us:
- Company: WMY OFFICIAL EMPIRE (SSM: 003598675-U)
- Email: [email protected]
- WhatsApp: +60143252628
- Website: topup.amdagency.net