Shipping, Cancellation & Refund Policy

1. Introduction

This policy outlines the terms for delivery, cancellation, and refunds for digital goods (Mango Live diamonds) purchased through our platform at topup.amdagency.net.

As we sell digital goods, traditional shipping does not apply. However, this policy covers electronic delivery and related procedures.

2. Delivery of Digital Goods

2.1 Delivery Method

Diamonds are delivered electronically directly to your Mango Live account. No physical shipping is involved.

2.2 Delivery Timeline

• Standard Delivery: 5-30 minutes after payment confirmation
• Peak Hours: May take up to 1 hour during high-traffic periods
• High Demand Period: During permintaan tinggi, penghantaran mungkin mengambil masa sehingga 24 jam. Diamond anda tetap dijamin akan dihantar sepenuhnya.
• Manual Processing: Up to 24 hours for orders requiring manual verification

2.3 Delivery Confirmation

You will receive confirmation via WhatsApp once your diamonds have been successfully delivered to your Mango Live account.

3. Order Cancellation

3.1 Before Payment

Orders that have not been paid can be cancelled at any time without penalty. Simply do not complete the payment process.

3.2 After Payment, Before Delivery

If payment has been made but diamonds have not yet been delivered:

• Contact us immediately via WhatsApp: +60143252628
• Provide your order number and reason for cancellation
• Cancellation requests will be processed within 24 hours
• If approved, full refund will be issued within 3-5 business days

3.3 After Delivery

Once diamonds have been delivered to your Mango Live account, cancellation is not possible as digital goods cannot be retrieved once credited.

4. Refund Policy

4.1 Eligible Refunds

Refunds will be issued in the following circumstances:

• Failed Delivery: If diamonds cannot be delivered due to system errors
• Wrong Amount: If fewer diamonds than purchased were delivered
• Duplicate Payment: If you were charged multiple times for the same order
• Invalid Account: If the provided Mango Live ID is invalid and delivery is impossible

4.2 Non-Refundable Situations

Refunds will NOT be issued for:

• Successfully delivered diamonds (digital goods are non-returnable)
• Incorrect Mango Live ID provided by the customer (customer error)
• Buyer's remorse or change of mind after delivery
• Mango Live account issues unrelated to our service
• Suspicion of fraudulent activity

4.3 Refund Process

1. Contact us via WhatsApp: +60143252628 with your order number
2. Provide details and reason for refund request
3. Our team will investigate within 1-3 business days
4. If approved, refund will be processed within 3-5 business days
5. Refunds are issued to the original payment method

4.4 Refund Amount

Refunds will be for the full purchase amount minus any applicable payment gateway fees (if non-recoverable). In most cases, full refunds are issued.

5. Dispute Resolution

If you are unsatisfied with our refund decision:

1. Email us at [email protected] with detailed explanation
2. Include all relevant order information and evidence
3. Management will review within 5 business days
4. Final decision will be communicated via email

6. Agent Commission Refunds

For agents/resellers:

• Commissions on refunded orders will be deducted from agent balance
• Agents are notified of any commission adjustments
• Disputes regarding commission adjustments should be raised within 7 days

7. Contact Information

For delivery issues, cancellations, or refund requests:

• WhatsApp (Fastest): +60143252628
• Email: [email protected]
• Response Time: Within 24 hours

Please have your order number ready when contacting us.

8. Policy Updates

We reserve the right to update this policy at any time. Changes will be posted on this page. Continued use of our service constitutes acceptance of any modifications.